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You Asked. We Answered.

  • Do you need Insurance for the Super Visa program?

    Yes. It is a mandatory requirement from the Government of Canada.

    During the time in which your sponsored parent or grandparent is waiting to become an official permanent resident in Canada, they do not have access to the health care that all Canadian residents have access too.

    Thus, if any medical emergency were to come up it can get expensive. Thus to ensure that there is adequate financial support in case of medical emergency it is required to have medical coverage. This is to protect your family member and to ensure they receive the medical attention they would require in case anything were to happen.

  • What are the Super Visa Insurance Requirements?

    The insurance must be valid for 1 (one) year;

    Provide emergency medical, hospitalization and repatriation coverage;

    Have a minimum coverage of $100,000;

    Be valid for review by immigration/customs officials.

  • Should I buy the insurance through MySuperVisa.ca or buy it directly from the insurance provider?

    There are no cost savings in buying it directly. You pay the same premium whether you buy through us or directly. However, when you buy through us, we help and support you with your claims, and you can be rest assured that a dedicated professional is able to help you navigate the policy, explain you the details, and also provide aftercare support.

  • Is it better to get a separate policy for each spouse, or a joint combined policy?

    It is recommended to purchase separate policies for each spouse. A joint policy may create complications for one spouse when the other has to leave early or issue a claim. This may limit coverage for the other spouse.

  • What does Pre-Existing Medical Conditions mean?

    Generally, stable pre-existing medical conditions means that:

    a) did not require, or was not referred for any medical consultation;

    b) did not require a change in type or dosage of medication.

  • What happens if the parents/grandparents leave early or decide not to come?

    The Insurance is Refundable and can be cancelled if the SuperVisa is denied, however in case of early departure from Canada, you get a Pro-Rated Refund back from the date you submit departure proof.

  • If the super visa is denied, will I get full refund?

    Yes. All insurance providers offer a full premium refund for your policy if your super visa application is denied. To complete the refund, they require a copy of your visa denial letter.

  • What is a deductible?

    A deductible is the amount of covered expenses, per claim OR per policy (depending on your insurance terms), that you are responsible for paying before any remaining covered expenses are paid under your policy. A deductible can help in reducing the overall cost of the insurance premium.

  • Do I pay the deductible amount each time I have a claim or is it one per policy?

    Depending on the insurance company you choose, and the terms set forth in the policy, this can vary. However, in most cases, the deductible is paid each time you have a claim. For example, if you have a $250 deductible, and you put out a claim for your insurance 3 times, you will have to front the $250 three times before any additional amounts are covered by your insurance provider.

  • How do I submit a claim?

    It's super simple! Depending on the insurance provider, you can simply download the claim form, fill it out and email or mail it to them depending on the provider's instructions found in their Policy Wording's document. Or you can put in a call to their Claims Support Team. Need help? Feel free to chat or call us, and we can point you in the right direction and provide support.

    Here's a quick list below of the insurance providers and their phone numbers / claim form link

    Allianz - Call toll-free on 800.995.1662 or worlwide collect on +1.416.340.0049 or click here to download the claim form or visit Claims @ Allianz to submit a claim online.

    GMS - Call toll-free on 800.667.3699 or click here to download the claim form

    Travelance - Call toll-free on 888.831.2222 or click here to download claim the form

    Travel Shield - Call toll-free on 844.460.8324

    21st Century - Call toll-free on 877.882.2957

    Tugo - Call on toll-free on 800.663.0399

    Destination Canada - Call toll-free on 866.261.4441 or click here to download the claim form

    Ingle - Call toll-free on 800.203.8508

    Blue Cross - Call toll-free on 800.387.2538 from Quebec and 800.557.3907 from anywhere else in Canada

  • When should I submit a claim?

    You should ideally call before seeking medical attention, or atleast within 24 hours if it's not possible to do so to avoid any additional charges. Some insurance providers have additional charges levied if the claims process is not followed properly.